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Damaged Property

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Damaged Property

This winter Xfinity workers were burrying a new line in my yard. The workers hit one of my water lines while my neighbor was watching, and did not inform me. 

Now it's months later and I have a broken water line, and no way to contact anyone about getting it fixed. Is there a seperate number I can call?? 

Expert

Re: Damaged Property

@Bware2

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Damaged Property

Hello Bware2. I can assist with submitting a damage claim ticket for you, so we can get the process started. Please send me a private message and include your full name, service address, and account number so I can access your account.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!