Community Forum

Damage Claim

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Damage Claim

Apparently, I can't post pictures of the conduit that Comcast contractors punched through my sewer line. Two days with no use of my toilets, and still no word at all from Comcast. The claim number is 046218596, if anyone cares. Sure would be nice to use my own bathroom again!! BTW, the new fiber optic line made my service worse, not better. You guys stink!!!

Expert

Re: Damage Claim

Get it fixed professionally, make sure you get it in writing that Comcast caused the damages. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Damage Claim

 

Sniper61, I'll take a look into your damage claim and your service issues. Please send me a private message with your full name, address, and phone number tied to your residential services for help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!