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Customer support Ignoring my issues with pricing

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Frequent Visitor

Customer support Ignoring my issues with pricing

So I updated my internet from the 19.99/mo to a 34.99/mo plan from I think it was 10mb to 25 mb back in july. Since then I've been begin charged 49.99/mo and have spoken to several reps, including in person and even recruiters that said there wasn't even an intro plan for 49.99/mo at 25mb. I have chat logs of an agent saying they'd update it, and since then it's been "escalated to corporate" and would call me with a resolution, but every time now I call for an update I just get brushed off. I've been overcharged for MONTHS and I'm extremely upset that I'm just being brushed off. 

Has anyone else had this issue and how did they resolve it? What can I do?


Accepted Solutions
Official Employee

Re: Customer support Ignoring my issues with pricing

@cateyes1 - I checked the request I submitted for you and I see that you have been contacted by the billing department. The promotion has been changed and credit was applied as well. Please let me know if you have any questions. 


All Replies
Official Employee

Re: Customer support Ignoring my issues with pricing

Hi, cateyes1 - Please private message me your name, address, and a phone number. I will investigate your billing concern. 

Frequent Visitor

Re: Customer support Ignoring my issues with pricing

Sent you a PM!
Official Employee

Re: Customer support Ignoring my issues with pricing

@cateyes1 - Thank you! I got it and I will reply back asap. 

Official Employee

Re: Customer support Ignoring my issues with pricing

@cateyes1 - I checked the request I submitted for you and I see that you have been contacted by the billing department. The promotion has been changed and credit was applied as well. Please let me know if you have any questions.