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Customer service

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New Poster

Customer service

I have friends in other counties bluebell, Plymouth meeting , etc and their bills are always lower than people in norristown and Philadelphia I just don’t understand what kind of packages do they have why don’t people have access to the same prices then I try to ask a man at Comcast and he tell me I’m not wrong I know I’m not because I talk to my friends and we compare what we have with how many boxes channels what service we have etc he ask if it’s anything else he can help me with I told him he didn’t help me with my problems and he hung up in my ear what do they teach them about customer service
New Poster

Re: Customer service

Is customer service available on the phone on Sunday
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Official Employee

Re: Customer service

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Customer service

Ashford12 -- Customer service is available on Sunday's (7 days week 24 hours). Is there anything I can assist you with? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!