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Customer retention

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New Poster

Customer retention

I am a long time customer who recently moved. I started a new service at the new house on the recommandation of the Comcast customer service reps who recommended a way to "save" by spending more. 

I have now found out I do not save but just spend more.  When I called I was told "too bad" but I see HOTWIRE now offers fiber in our area. While I am loathe to change, I am going to if I can not get a resolution to this. 

Official Employee

Re: Customer retention

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Customer retention

It wont PM you. 

I dont think Comcast cares anyway. I am seeking another Interent provider.