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Customer retention

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Customer retention

After my 2yr contract is up I find it hard to believe that the same deals a new customer would be offered are not available.  It becomes tiring to have to switch service to another ISP like Centurylink to save $$ on my internet service.  Why doesn't Comcast have the option to re-negotiate a plan to keep it customers?

Expert

Re: Customer retention

the month your contract is to expire call 800-comcast and select customer service. ask the agent what specials are available for a new contract.



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Official Employee

Re: Customer retention

Hi, Leno2 - As many other companies, we have promotions that are available only for the new customers. After 2 years, you are considered as a current customer and we definitely value your business with us. That's why we usually have promotions that fit any customer needs. I can check available promotions in your area if you would like. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.  


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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