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I have no help to offer except to say you are not alone. I go through this every year which is why I refuse to sign a contract. As soon as there is another relieable option for me to switch to, I'm gone!
I do like comcast xfinity, but I am not happy with their price structure - especially at renewal time. In just a few days I am completing my current plan with them. My monthly cost for phone, internet, wifi, and TV was about $155. When I arranged this plan with them last year (on a one year basis) they said to call again this year and ask for the same plan / promotion again. When I called I was told that the plan / promotion was not available. If i wanted to keep the same plan it would be a 2 year committment and would be $195 (about a 25% Increase). If I only wanted it for one year it would be $297/month (about a 92% increase).
This seems pretty crazy to me. I checked with At&T U-verse and found an almost identical plan for the one year I wanted for about $132/month plus a $300 prepaid VISA card. I do love Xfinity, but not for that kind of difference in price. Baring any amazing change of heart on the part of Comcast I 99% sure I will be switching to AT&T when my current plan expires next month