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Customer retention

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Customer retention

My fiancé and I have both spoke with the retention department and are frustrated that the best they can do to try to retain us is give us $10 off a month. Our services went up over $40 a month and new customers are being offered the exact same package as us for over $40 a month less. How long do we have to leave to be considered new customers and is there ANYONE in the retention department that can do better that what we were offered?
Official Employee

Re: Customer retention

 Hello, and thank you for reaching out to us. I would be happy to check and see if there any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.