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Customer loyalty refused to connect me with a supervisor

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Customer loyalty refused to connect me with a supervisor

I have been dealing with an issue for about 2 months now of trying to get a fee waived that a sales rep had promised me over the phone. Turns out the sales rep had lied and never entered that information into my account. I’m sure he did this to get a sale.

Anyway, I needed this fee waived and I had every member of the Customer Loyalty team that I talked to tell me that there was no possible way they could connect me to a supervisor to escalate my issue. I wanted to talk to one directly because the last time I was told a rep would escalate the issue to their supervisor, I never heard back.

Please lord I JUST WANT TO TALK TO SOMEONE WHO CAN HELP ME AND I HONESTLY DON’T KNOW HOW I AM STILL SANE
Official Employee

Re: Customer loyalty refused to connect me with a supervisor

Hello jeremiahhamrick, 

 

Sorry for the experience you've had while trying to get this taken care of. Although I am not a supervisor, I would be happy to review your account to see how we can make this right. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, the phone number, street address including city state and zip code, and the account number or phone number associated with your services.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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