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I have been with Comcast for 3 years, and just moved to a rental apartment building. When transferring service, I was firmly told I would not be charged the installation charge of $60 (but had to agree to it just to get the appointment scheduled) and it would be waived off my bill. However, it was charged to my bill... I have had issues with Comcast before...but being directly lied to about a charge is absolutely ridiculous.
Is there anything I can do. When calling the customer service, they really don't care that I was blatently lied to about this...
I was on the phone with comcast for 1-2 hours trying to deal with this issue, but kept getting the ring around. They said nothing was documented and would not help me at all. I usually record my calls with Comcast cause of constant issues of deception like this; but unfortunately, did not record this one.
Appreciate any help here...