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Customer Retention

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Customer Retention

Good afternoon. My bill has increased twice in the past year for a total of 32% (inflation is somewhere around 2%). Contacting CS via phone has been nothing short of frustrating and infuriating. They apparently have not heard the ads about Comcast improving customer service. It feels like they don't want to retain a customer of 30+ years.  I was referred to check out the available channel lineups for various levels on line, which only says I need to call to get information. This has been more than frustrating. I am retired on fixed income and companies who increase my cost by 33% don't retain my business for long, particularly when they don't even seem to want it. What are you going to do for me?