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Customer Retention

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Customer Retention

Hi,

 

I have been with Xfinity for nearly 2 years. 

My initial contract was 2 years for $69.99. I added two more TVs at the beginning and noticed after year one my bill started to steadily increase over time.  I am now looking to keep my current offer but for the previous 3 times I have talked to representatives with no positive results. They continuously try to add more to my current package, which would lead to an even bigger increase from my original price.  

 

I would like to know what Xfinity can do prior to ending my contract since no options appear available. 

 

Thank you,

 

JP