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Customer Retention

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Customer Retention

We had huge issues with Xfinity - super slow internet and fighting for charges to come off, but customer retention said they would offer us incentives to stay. Magically I can’t get ahold of that department to discuss the potential of staying with xfinity. Does someone have the number?
Official Employee

Re: Customer Retention

Hello Cunningham60706. I can assist with reviewing your account for offers that better fit your needs. I can also help get your service repaired if you are still experiencing slow speeds. Please send me a private message and include your full name, service address, and account number so I can access your account.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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