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Issue: My last billing cycle is now, my promos are up on March 18th. I scheduled service to be disconnected on that day and I am having AT&T install 50mbs internet on the same day for under $50. All your retentions rep could provide me was $74.99 (the lowest internet only plan on my account) or a double play bundle for $54.99.. what? Ok I don't want TV, I have cut the cord. One of these days you will realize that cord cutters will need affordable options. Considering that my area was just 25mbs until a month ago, 50 from ATT will be plenty
Here's my issue though. Your Philippines call center is now harrasing me.. calling and not speaking! I can hear them in the background chatting and cheering..
I attached a screenshot of all the calls and they are still coming.. Yes I wanted to remain a Comcast Customer and yes I understand that I might be eligible for a better deal after the 18th.. but I don't want a break in service so you guys can't help me now, then AT&T will be here the day before disconnect.
Also when did your retentions department move to the Philippines? Unless they lied and weren't retentions