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Customer Retention Too

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Frequent Visitor

Customer Retention Too

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I've been a Comcast customer for over 10 years and am paying way more than I can continue to pay.

I'd like to chat with someone who might be able to do something to see if they can help keep me here, or I'll more than likely be forced to move to another provider.

 

Thank you

Frequent Visitor

Re: Customer Retention Too

Is anyone from Comcast seeing this?

Frequent Visitor

Re: Customer Retention Too

So, on average, how many days pass before someone from comcast on this forum decides to read a post?

Regular Contributor

Re: Customer Retention Too

From what we were told at the loval Comcast Store, Comcast does not do much for its existing customers. To get a discounted two year package we had to close our existing account and open a new one for my wife. While I am not sure that was entirely true, they did give us a package that was much lower than we were paying.

 

A word of warning though, we did have massive problems with the switch. We had no internet or phone service when we went home, the process they used deleted our existing equipment. It took over a month to finally get a call from a vice president's office before I finally could use my owm modem and return the Comcast loaner.

 

Disconnect and take all your cable equipment with you wen you go, it might save you a lot of grief.

Official Employee

Re: Customer Retention Too

Hi kenlou, apologies for the delay, but I can assist going over current promotions I have available.  To get started could you please send me a private message with your account information (name on account, address and account number).

 

Thank you

Frequent Visitor

Re: Customer Retention Too

My account number is <edited to remove private information>. Thanks for any help you can provide.

Official Employee

Re: Customer Retention Too

Hi kenlou, thank you for working with us via private message. If you would like to review promotions in the future please let me know.

 

Thank you