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I've asked a Comcast employee to help you. You should expect a reply in this thread.
SIGNTERP, thanks for reaching out.
It sounds like you had a drop bury appointment schedule to connect the tap to your home? Is this for a new service install? I'll also take a look at the $19.99 offer. Please send me a private message with your full name, address, and phone number tied to your residential services for help.