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Customer Loyalty Price Adjustment

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Regular Visitor

Customer Loyalty Price Adjustment

Just called COMCAST to see if they would help me out with decreasing my rates since it's been steadily increasing for the last two years....I've been a customer since 2014. I was pretty dissappointed in what was offered.  He offered to bring the package down to 228.16 per month, which is a little less than what I'm paying now but I would lose some of the channels I already have.  Then he told me he'd drop it down to $118 / month.  I agreed to that and then he sent me a text to confirm the new package.  When I looked at the text, it said $217 / month.  I'm pretty sure he said $118 so I'm not sure if he was trying to scam me.  


I hope my conversation with this rep was recorded.  He was non-chalant and his demeanor was unprofessional.  I guess I better start shopping around.  

Official Employee

Re: Customer Loyalty Price Adjustment

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

Frequent Visitor

Re: Customer Loyalty Price Adjustment

Hi ComcastShane, any chance you could help me out?  My bill spiked up this month, I'm looking for alternatives to stay with Comcast.