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Customer Leased (not by me) Gateway Modem

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Customer Leased (not by me) Gateway Modem

I purchased an Arris TG1682G modem on Ebay with the hope of using it instead of a leased unit. While trying to register it I was informed it was Xfinity owned customer leased equipment. I am trying to get something in writing from Comcast stating this so I can get my money back from the seller. I was told by customer service that I could get a reciept from a Xfinity store that would reflect that if I turned it into them. When I tried to do that I was told that they could only give such a receipt to the customer who originally leased it. Makes no sense if you want your equipment back you would issue a receipt from whoever gave it to you wouldn't you.


Re: Customer Leased (not by me) Gateway Modem

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Regular Visitor

Re: Customer Leased (not by me) Gateway Modem

Can you poke him again? I still haven't had an answer. Thanks.

Official Employee

Re: Customer Leased (not by me) Gateway Modem

@vandnbg - No need to poke us againSmiley Happy We assist our customers on a first come first serve order. I don't think we can provide any type of the official letter but let me double check. Could you please send me a private message with your full name, address, and a phone number associated with your account? Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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