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Customer Escalation (De-escalation lol)

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New Poster

Customer Escalation (De-escalation lol)

I have called and emailed Rodney Gholston at the TN office every day since 12/28/17 with no answer or response.  I have left a message with the Executive Customer Relations Team in PA as well.  


I have a lovely email trail and 9 months of proof that I am to receive a $35 credit on the 10th of each month to rectify an older billing issue.  From March of last year, through November I received my credit.  The credit did not go in on December 10th, and I did not realize it.  So, I was overcharged AND received a late fee.  


I paid the charge to be sure my service didn't lapse.  

1.  I need my credit

2. I want the late fee deleted

3. I am FURIOUS.


I'm posting this here, because I will NOT give up.  

Thanks, Lauren 






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New Poster

Re: Customer Escalation (De-escalation lol)

Did this get deleted???  OMG COMCAST?????

New Poster

Re: Customer Escalation (De-escalation lol)

Now I am on hold with exec. customer relations.  We will see how this goes!  

Official Employee

Re: Customer Escalation (De-escalation lol)


Eider515, were you able to get this resolved with executive customer relations? 



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