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I have called and emailed Rodney Gholston at the TN office every day since 12/28/17 with no answer or response. I have left a message with the Executive Customer Relations Team in PA as well.
I have a lovely email trail and 9 months of proof that I am to receive a $35 credit on the 10th of each month to rectify an older billing issue. From March of last year, through November I received my credit. The credit did not go in on December 10th, and I did not realize it. So, I was overcharged AND received a late fee.
I paid the charge to be sure my service didn't lapse.
1. I need my credit
2. I want the late fee deleted
3. I am FURIOUS.
I'm posting this here, because I will NOT give up.
Eider515, were you able to get this resolved with executive customer relations?