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Credit on Closed Account

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Regular Visitor

Credit on Closed Account

I recently canceled my xfinity subscription because I recently moved and my account now shows a credit of $46.49. How do I request for this to be refunded?

Regular Visitor

Requesting Refund of Credit on Closed Account

I recently canceled my xfinity subscription because I recently moved and my account now shows a credit of +$46.49. I would like to request a refund. 

 
Official Employee

Re: Credit on Closed Account

Hi, drob1 - You should receive a check within 5-7 weeks from the disconnect date at your service address. Have your address recently changed?

Regular Visitor

Re: Credit on Closed Account

Thank you Ella. Yes, my address has changed.

Official Employee

Re: Credit on Closed Account

Could you please send me your name, previous and current address in a private message? I will need to submit a request to resend the check.