Community Forum

Contract is coming due next month. But, locked out of looking at available products.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Contributor

Contract is coming due next month. But, locked out of looking at available products.

My 2 year agreement is up next month and there will be an almost 100% increase in my costs. Thus I want to look at alternatives. However, Comcast prevents me from looking since I am still under contract. I am told to call an 877 number. We all know what that means. I really want to see products like an ordinary customer not one INSULTED by being held hostage inside a contract.

 

Right now I am testing Sling but would prefer the continuity of staying with Comcast IF I am allowed to look at their products!!!

Official Employee

Re: Contract is coming due next month. But, locked out of looking at available products.

Hello oscardelahoya. We apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the new offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Contract is coming due next month. But, locked out of looking at available products.

I called the phone number, went thru the several touchtone excercises ,and then waited for obligatory several minutes, and then ordered service for next year. Squeezing internet only customers to make up for defections to streaming service is so obvious. As YOUR president says  SAD.