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Contract expired and no good options

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Contract expired and no good options

My 2 yr. contract was up at the beginning of December. I have the triple play bundle HD Preferred Plus XF package. The base price of the package just went up to $139. I don't want to pay that much, so I decided to look online for what new customers are being charged. The advertised price on the xfinity website for the Starter XF triple play is $89 with a 2 yr. agreement. This is a lot fewer channels than what I have now, but was willing to downgrade to save money.


I called customer service and was told that the best price that they could give me for the Starter XF Triple Play package is $149!!! MORE MONEY FOR FEWER CHANNELS. I was given no options whatsoever. I will not be an xfinity customer by the end of this month. They absolutely do not value existing customers. I WILL **NEVER** COME BACK.

Official Employee

Re: Contract expired and no good options

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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