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Contract Without Content?

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Contract Without Content?

I called a support rep the other day to fix a billing error on my plan and he told me he would revert my service to my original rate, speed and plan that I was promised for a year with no contract/cancellation fee.

 

Here are my issues:

 

- My speed is still drastically lower than promised for a year on May 27th, 2017 (25mbps vs 75mbps)

- I don't see a re-imbursement for my overcharged bill last month when I login

- the support rep I most recently contacted put me into a contract starting August 1st instead've May 27th without my consent that has a cancellation fee of $150? Please listen to your audio recordings because your rep clearly outlined there being no cancellation fee and my speed being increased to 75mbps as it was.

 

Some background: I signed up for 1 year of 75mbps Blast Internet/Basic Cable on May 27th 2017 for about $60 total after taxes (PLEASE take my word and look at my first bill) and every rep I call (about 6 calls and one stop in person) all told me that I changed my services on August 1st when that NEVER happened.

 

Please help - the time I've spent calling your reps AND in person is absolutely ridiculous! I have plenty of proof for what I signed up for with past bills, operator ID's, actual emails from comcast, etc. Everyone just says I'll submit a ticket and nothing ever happens. I'm not going to pay extra for illegitimate charges... and will go to court if I have to.

 

 

 

Official Employee

Re: Contracting without consent? Issue not resolved after 6 calls and in-person visits to Comcast

Hello bryangottschalk. I can assist in reviewing your account and billing records to help correct your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 

Frequent Visitor

Re: Contracting without consent? Issue not resolved after 6 calls and in-person visits to Comcast

Will do.

Frequent Visitor

Re: Contracting without consent? Issue not resolved after 6 calls and in-person visits to Comcast

I have sent you my account info in a private message.

Expert

Re: Contracting without consent? Issue not resolved after 6 calls and in-person visits to Comcast

Closing this duplicate thread



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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