A chat representative recommended to me to contact ComcastMax via a private message, but that feature is disabled to new forum members. That chat representative indicated ComcastMax may be able to assist with my issue.
Please assist. Thanks.
Any of the Official Employees here can help. However, you should never Private Message anyone, including an OE, unless it is requested.
You can post your issue here, leaving out any personal identifying information.
We are sorry for any inconvenience. However, what user Again mentioned is absolutely correct, any of our Forum Specialists will be able to assist. Just post your question here without any personal identifiable information and we will be able to assist.
Also, we never recommend sending an unsolicited private message to anyone in the forum. Our forum works best when questions are asked and answered in a public place. This gives other user who may have a similar question the assistance they may need as well. Also, that type of behavior is a violation of our forum guidelines and could lead to no longer having access to this forum. We never want that to happen with any user, so feel free to post your question publicly and review the guidelines when you get a chance. Thanks in advance for your understanding.
My 12 months intro rate is ending/ended. I can't afford to pay the full rate for the internet speed I was receiving. Is it possibel to receive a slower rate so I can stay within my budget? Thanks.
I've replied to your private message with a promotion I found for your account, s_clark. Please respond via private message at your earliest convenience. Thank you.
I have a similar situation. In fact my current contract as compared to the advertised Xfinity Saver XL Double Play
is $10 less than my promotional 1yr rate and is being provided for 2yrs... I'm feeling kinda ripped off.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.