Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Sorry you feel this way. There was a lot of damage caused to our plants and nodes during the hurricane. I'm more than happy to take a look at your account and review the signal levels to see if there's anything I can do to get this resolved. Please send me a private message verifying following information:
To send a private message click on my name "ComcastChe", then click private message me.
ComcastChe, this is the same problem we are having here. Have had Techs here that haven't been able to fix anything, and keep telling me no idea when service will be restored. We have been having troubles for months.
For the sake of not realizing the "exact" date of service problems, because they have been sporadic; lets use Nov 1st, 2017 even though the troubles began WAY BEFORE that date. We are paying for service which we are NOT gettting.
So frustrating, and having the same problems every single day, We Cannot get any WORK done here. The internet is always not responding, the phones don't work properly EVER, and the Remote and TV are always out of sync.
All I ever get, is customer service checking the activity on my account which tells them we have are having an Outage.
It's been saying outage on my account that for MONTHS. Not one customer service person looks any further than Outage.
I can understand why this would be frustrating. Our crews are trying everything in their power to get things back up and running as soon as possible. Unfortunately, due to the amount of damage caused by the hurricane, we can't provide an exact date of when everything will be running as normal because of the severe extent of damage caused. I'd be more than happy to see if there's anything that I can do to assist you, but want to make sure I'm setting the correct expectations for you as well. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services.