Community Forum

Constant changes to our bill

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Constant changes to our bill

I wish I could understand why my bill always changes. Seems like every 3 months the rates and/or taxes have changed. We started our service paying $124 for a double play and we're currently paying $158. This is way too much. WE've experienced changes to the Double Play price, rental fees, and Broadcast and Regional Sports fees. I would have never made the switch from Verizon if I would have known my fees would change from the beginning of our service. I've called numerous times trying to lower my bill, but nothing has ever been done. Come May, I will be switching our service to a different provider. I may even ask Verzion to help buy out my current contact so I can make the switch early. 

 

Who else is experiencing these changes? 

 

 

Official Employee

Re: Constant changes to our bill

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.