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Complaint/ higher up help

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Complaint/ higher up help

It amazes me how I have to call Comcast FIVE TIMES and get incorrect information each time.
Being told someone was coming today when they weee not.
Are phone calls recorded?
I literally just spent three hours on the phone with no tv no explanation and now have someone coming Monday.
Ridiculous. I need to know how to speak to a supervisor
Official Employee

Re: Complaint/ higher up help

Hello, I can assist you further from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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