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Communication

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Communication

Why Comcast doesn't let us know that there are better options to our package by just adding $15 to $20? I feel like they been robbing me for over 7 years when I got the newest plan. I inquired recently about the $62 I have been paying for only 25mbps and the person told me that the price for 3 times the speed was just a few dollars more. I do not want to be with a company that doesn't communicate or wants to keep their old clients. Looking around for a new provider.
Official Employee

Re: Communication

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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