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ComcastShane helped me renew my Double Play Package with Comcast..

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ComcastShane helped me renew my Double Play Package with Comcast..

Renewing my Double Play contract with Comcast is one of my least favorite things to do.  I contacted ComcastShane and he looked into my options to continue my service.  He was quick to respond and very helpful  in providing the information I needed to make my decision.  I worked as a service tech for more than 30 years and my goal was to provide the customer with service which was more than they expected.  That is exactly what I received from ComcastShane and  he is an excellent example of how Comcast is improving customer service.


I know many people come here upset about problems they have with Comcast customer service.  I hope you will give ComcastShane and the other service reps on this forum a chance to help  and don't expect the same problems with customer service you may have experienced in the past.


I believe Comcast should make it easier to inform others when customers receive excellent service.


Thanks again ComcastShane,