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ComcastJoeTru - No "Private Message" Available?

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ComcastJoeTru - No "Private Message" Available?

ComcastJoeTru -- My promotion is ending and the system will not allow me to private message you to discuss options; I have concerns with getting in touch with someone with the "Loyalty" department,.  Looking for a comparable rate, maybe you can help.

 

Thanks~

Expert

Re: ComcastJoeTru - No "Private Message" Available?

See: https://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936832#M154540


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: ComcastJoeTru - No "Private Message" Available?

Hi @Nicole8236

 

I can help review and discuss the offers that are available to you. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!