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Comcast won't ship XB6 - I'd have to get one from their store

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Contributor

Comcast won't ship XB6 - I'd have to get one from their store

The CSR said Comcast will only ship the XB6 to certain parts of the country (not mine) and I'd have to get one from one of their retail locations, which is very inconvenient. This sounds a little crazy. What's going on?

Valued Contributor

Re: Comcast won't ship XB6 - I'd have to get one from their store

That sounds a little odd, I have heard the opposite before. The XB6 is in high demand but low supply at the moment. Even if your local center had one, many locations are only giving them to new customers, or customers with higher internet service like the gig I believe. You may want to wait a bit unless you local center is very close. Don't want you to take a long trip for nothing.
Official Employee

Re: Comcast won't ship XB6 - I'd have to get one from their store

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: Comcast won't ship XB6 - I'd have to get one from their store

Thanks, Shane. Just sent you a PM.

Official Employee

Re: Comcast won't ship XB6 - I'd have to get one from their store

Thank you, unfortunately, there is no direct number to our department, all of our conversations are handled as responses. If your concern is sending personal information over this, as long as you send it in private, all is secure. We work directly with local markets so sending you the XB6 is possible as long as the warehouse in your area has them. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!