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Comcast processing error resulted in increase in monthly bill

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Comcast processing error resulted in increase in monthly bill

After reaching a negotiated monthly bill of $177.87 on December 26, 2017, I received a text from Comcast today stating that there was a "processing error" and now my new montly bill will be $188.81.

 

We reached an agreement. •For $119.99 per month for months 1-24, with enrollment in EcoBill® paperless billing and automatic payments plus associated fees for dvr, taxes and fees, equals $177.87

Do I have any recourse besides cancelling before January 25, 2018?

 

Thank you!01_26_2017 Comcast agreement redacted.jpgDec. 26, 2017 Comcast agreement

 

Official Employee

Re: Comcast processing error resulted in increase in monthly bill

Hi RikopusG,  I can assist reviewing this further for you and see what promotions I have available.  Can you please send me a private message with your account information (name on account, address and account number).

 

Thank you

Official Employee

Re: Comcast processing error resulted in increase in monthly bill

Hi RikopusG, thank you for working with me via private message and if there is anything else I could assist  with in the future please let me know.

 

Thank you