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Comcast makes a half hearted attempt to retain 15 year old customer!

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Comcast makes a half hearted attempt to retain 15 year old customer!

I have been with Comcast for about 15 years now and was on a promotion pricing of $120 for double play-- TV and Internet (250 Mbps) which is an okayish price to pay and not a great deal (no X1 or DVR included). My promotion price expired and this month's bill was $150 plus and so called Comcast to see if there were any promotions going on. I was okay with my current price for my existing services but all they were ready was $140 and made half hearted attempts to retain me. I got a feeling that they were more than okay to let me go!


This was disappointing but now I ordered AT&T internet for half my current bill and would be a cord cutter now. I thought Comcast were looking to stop customers from being cord cutters but guess I was wrong! Nice product and service but guess if they don't want me they will get their wish!

Official Employee

Re: Comcast makes a half hearted attempt to retain 15 year old customer!

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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