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Comcast is stealing my money and is fine with it.

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New Poster

Comcast is stealing my money and is fine with it.

Can somebody  help me resolve my billing issue.  I requested unlimited data   on 1/1/18 via online chat. On 5/3/2018 , I  called in after going over old bills and releaize it was never added.  I was charged $260 dollars extra dollars for overages.

 

Been trying to get this issue resolved for a month via phones calls and been getting the run around.

I been given the following excuses.

  1.   Was told I waited too late which I am not sure how that makes sense . They could of at least corrected my previous bill if I was too late for the older bills (Feb , March).
  2. The phone support can't see chat logs .
  3. Insuaated that I was lying about ever talking to the online rep.

Is there anybody that  can  resolve this issue. I have   multiple  tickets escalated  and closed with one of the following excuses above.

 

 

 Screen Shot 2018-05-24 at 10.02.54 AM.pngScreen Shot 2018-05-24 at 10.02.43 AM.png

 

 

New Poster

Re: Comcast is stealing my money and is fine with it.

https://ibb.co/fN9d5o
https://ibb.co/gqrfJ8

 

In case images doesn't work.

Admin1

Re: Comcast is stealing my money and is fine with it.

Hi mjmj824 -- I can help with that data billing issue. Please send me a PM with your name, full service address, and either account number or linked phone number. I'll be able to review your account and get any billing corrected for you with that information.

 

Click my name (ComcastZach) and click Private Message Me.