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Comcast is a mess!

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Frequent Visitor

Comcast is a mess!

Comcast is a mess!  Just went through all the questions with customer service and was supposed to be getting transferred to home security loyalty, but the call disconnected instead.  Now the automated phone service isn't working.  Ugh!

Official Employee

Re: Comcast is a mess!

Hello xfinitatelybad. We're sorry you feel that way and we apologize you were experiencing trouble calling us. I can assist with your XFINITY Home questions and concerns. Please send me a private message and include your full name, service address, and account number so I can access your account and discuss your service details. 

Frequent Visitor

Re: Comcast is a mess!

I'm not able to send you a private message.  It just keeps looping back, even with being logged in.  Such a mess!

Official Employee

Re: Comcast is a mess!

@xfinitatelybad, 

 

Your private messaging feature should now be enabled. Can you please try sending a private message again so we can help you? 

 

To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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