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About three weeks ago, I had a Comcast rep come out on a Monday because I did not have internet connection. She "fixed" it, and it worked fine. For an hour. I had to wait again for another Comcast rep to come out on Wednesday (with no Internet mind you - and I work from home so this is a HUGE inconvenience). Thsi rep determined that the signal going into my unit was weak and that it would have to be rewired.
Here I am today. Internet is extrememly slow and drops off quite often. I called earlier in the week (I belive it was Tuesday) to schedule an appointment for a technician to come out and rewire my apartment. They were supposed to come between 8-10AM this morning. Then, a comcast rep was going to come set up the equipment properly between 5-7PM tonight.
Well, it is now 10:47 and I still have not heard from a technician. I brought this issue up with a customer service rep (Georgia) on online chat, and she said "Don't be worried, a technician will be there before 7:00PM tonight". What? I needed to verify this. "So you're saying that you're extending my window from 8-10AM to 8AM-7PM?!". "That is correct".
WHAT?? An ELEVEN hour window?? You would think after having SO MANY problems with Comcast, that they would care to keep their schedule. Instead, I am stuck sitting here ALL DAY waiting for them. What a great Saturday this will be. Thanks for absolutely nothing, Comcast. I'm sure you'll have no problem billing me $130 month after month even though my service has been AWFUL.
To get help, you can contact Comcast Corporate Customer Service (email@example.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter.
And don't use Comcast chat - they have no idea what they are doing.
The Help Forums are monitored primarily by other customers like yourself. We don't have access to your account and cannot help you. Comcast employees do not read forum posts on a regular timeframe and probably won't see your post so they won't call you.
You can send an email to the We Can Help Team:
.Please include all of the following in your email:
The full name on your account
Home phone number & an alternate number where you can be reached if possible
Your Comcast Account number
A link to this Thread
A detailed description of the problem
OR, you can go here too:
ComcastDirect link on BBR
Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.