Community Forum

Comcast does not want to retain loyal customers-some of us have no choice

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Comcast does not want to retain loyal customers-some of us have no choice

same here...no loyalty provision for those who have been customers for YEARS. I have been asking for at least THREE years for better pricing, when a new customer can pay half of what I pay. Can't get a different provider where I live or I'd have left Comcast quickly!! Why am i forced into the higher rate-while the new customers get cheap deals. 

 

Never any incentives for those who have been here. I ask almost monthly. 

Official Employee

Re: Comcast does not want to retain loyal customers-some of us have no choice

Hello loyalcustom9yrs. We value all our customers, including you. Regarding promotional discounted offers, We offer an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. 

 

I can assist you with an account review to see if there are any offers available to better suit your needs. If you would like this, please send me a private message and include your full name, service address, and account number so I can access your account. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!