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Comcast Tech Stole Equipment

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Comcast Tech Stole Equipment

We just had Comcast home security installed in our home. Prior to the install we had 3 control panels and a wireless control module. The technician that came out for Comcast stole these items from us though during the install. What’s our best recourse here?
Expert

Re: Comcast Tech Stole Equipment

Hi @Brianhama

No reason to assume the worst. Most likely the tech took the items as a matter of habit during routine clean up. I've done it myself. If the tech hasn't already disposed of the items, they will return them to you. Otherwise, you'll need to file a damage claim to get reimbursed. 

 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Admin1

Re: Comcast Tech Stole Equipment

Hi Brianhama -- I can help you with these missing items. I would agree with Nerdburg's sentiments that the tech most likely did not mean to take these items intentionally. What I can do is get in contact with that tech and ask him to return these items to you. Please send me a PM with your name for authentication and best phone number for the tech to reach you at, if needed. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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