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Comcast Retention - please contact me?

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Comcast Retention - please contact me?

Hello,

 

I would love to speak with a retention rep as soon as possible to discuss my bill doubling... I am evaluating other providers. Thanks in advance.

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Bronze Problem Solver

Re: Comcast Retention - please contact me?

1-800-COMCAST is the only one Comcast has for customer assistance.  There are also non-phone ways:  Chat: https://support.xfinity.com/chat

Facebook: https://www.facebook.com/comcast/

Twitter: https://twitter.com/comcastcares or by using @ComcastCares

Official Employee

Re: Comcast Retention - please contact me?

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with the account? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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