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I have been a loyal customer of yours for over 15 years. I haven't had many problems over that time as I've thoroughly enjoyed your service. Your customer service is great, the services you provide are up to the standard. However, the one thing I definitely do NOT enjoy is the price spikes every year. This year has been the worst yet of the past 15. My two-year contract came to an end this past January, so my comcast bill spiked up 1.5x its original cost. I am currently using the Comcast Triple Play Bundle, but asked the customer retention to swap it to a double play because there is no use for the phone (so that we could save some money). I was told that we would be saving more if we kept the triple play bundle than switching over to the double play. Of course, that makes no sense. Checking your promotions, I saw some that were cheaper and discussed it with the retention specialist (the 2nd person I talked to). We finally got my bill lowered a few dollars and I decided that it would be okay to sign a new one-year contract with you guys. I get a phone call one week later from a Comcast Sales Rep saying that we are being offered a better plan at a lower cost. So I agree and now the bill comes in this month $40 more than what the original bill from two months ago is. Not only that, the phone rep sent 3 extra boxes to my house for no reason and all of them were charged on my account. When I spoke to the online rep about the problem, they did nothing but say "you just have to return the boxes." So in addition to my bill taking another spike, I had to go out of my way to Comcast to return the boxes. Now, my bill is costing just as much as it was after my original 2 year promotion ended. This is getting ridiculous. I checked with other companys like AT&T and Sonic for their services and it seems like they have better promotions. I'd prefer to stay with you guys but at this point, I don't know what to do with all the price hikes and not allowing me to lower my bill by allowing me to use a cheaper promotion. Please look into this as I've spoken to so many reps over the phone AND online over the past few months. Thank you.
Solved! Go to Solution.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello johnluong. I can assist with reviewing your monthly billing statement details, and go over any increases you may have seen. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.