Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Having problem chatting with an agent. Tried to call, was on hold 15 mins and got hung up on. Call back on hold 16 mins and counting. Tried to chat but asking for a phone number-no field to put phone number in....Please Help, just need to speak with an agent
using a smart device run the Xfinity My account app. select the gear icon and then the 'contact us' button. select talk to an agent, then on next screen the category. phone will then ring immediately or at time you select.
Hi, WTinch10 - Are you signed in to your account? I can answer any questions you have. Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number.