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Hello, I just chatted with a rep (Mayank I think?) who was very helpful and assisted in changing my current plan. However, I was never allowed to save/print the transcript, and i was not sent a copy via email. The monthly amount he quoted (and I received via the confirmation email which I agreed to) is ~$13 lower than what is now showing as my new monthly payment on the website ((~$80 quoted, $92.50 on the website). Additionally, I specifically asked if the service would include expanded basic cable channels, the rep said he would check, and he confirmed that it did. I even wrote back to the rep exactly what he had said to me and the new package would include, and he confirmed it all. Now, I am missing all of the channels from expanded basic. Please send me a copy of the transcript so that I can dispute this.
I am also now seeing an additional tv device on the account, something called SATIVPMHT that has serial number unrelated to the TiVo. The m-card in the TiVo is listed as well
Iike it always has been. I only have one tv with a cable card so I have no idea what the rep did. It would be nice if I could get some assistance here.