Chat requires a phone number, but ther is no place for a phone number

[Mroach2000]

I can’t communicate worth your chat service Brandeis it requires a phone number but never displays a field to enter a phone number.  I have tried this on multiple browsers and computers.

[mroberts843]

Mroach2000,

I am having the same problem. No internet connectivity for two weeks. This is maddening. 

[ComcastChe]

Hello @Mroach2000 and @mroberts843, 

Sorry for the experience you are having trying to reach the chat agents. I'd be more than happy to help however I can. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

To send a private message click on my name "ComcastChe", then click private message me.