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Charges for Unreturned Equipment

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Charges for Unreturned Equipment

I recently cancelled my membership as I have moved and no longer require internet as it's already provided.

 

There are charges on my final bill for an unreturned cable card and an unreturned SD converter, both of which I never had.

 

I've also started to get calls from collection companies about a $120 charge for a cable box, which isn't even listed on my final bill, and which I also never had.

All of my internet equipment is my own, and I only ever had internet service, there should be no charges for any equipment period.

 

I've opened tickets about this problem over the phone twice yet I am continuing to receive calls every day from a collections agency.

Official Employee

Re: Charges for Unreturned Equipment

Hi TessaRekt, I can review this on my side for you. Can you please send me a private message with your account information (name on account, address and account number).

 

Thank you

Official Employee

Re: Charges for Unreturned Equipment

Hi TessaRekt, thank you for working with me via private message and glad I was able to assist getting this removed for you.  Please let us know if you have any questions in the future.

 

Thank you