I've recently looked at my bill and noticed i was recently charged for something i never asked for and never saw which was a in-home visit on 5/18. Prior to that on april i did have several technitian come out to fix my internet, which i was told i would not be charged because the problem was outside and due to the poor setup by a previous xfinity technitian, after that i never had any other tech come out. Because i'm on an auto pay for my service plan, they charged my bank without me knowing and because i did not have the amount needed to pay for it they charged me a reversal fee. So i called the customer support and was told that the 60$ inhome visit fee would be removed however they could not do anything about the reversal fee for it is automatic, I asked if there is anything else they can do and i was told no.
My question is why was i charged for something i never asked for and never had and because of that i was charged a reversal fee that shouldn't even had happened. Is there anyway i could get compensation for that fee? like credit? I believed that the customer support team via the phone does not really care to much about the customers to even offer such things because i was also never offered any credit for the longest time i had internet disruption caused by the poor installation by them, but when i told the problem to the support team on twitter they were really helpful to me and even credited my account for all the issues.
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I've asked a Comcast employee to help you. You should expect a reply in this thread.