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Well, that's a new one to me. I never heard of a contract for HBO? I'll ask an employee to help you with this. Keep us posted please.You should expect a reply soon.
Hi GorillaP -- I reviewed your account and the information you've been told about HBO is accurate. On 3/18/2016 you had renewed your Blast Plus service. What you renewed it for was a price point that had a 2 year price lock and would give you HBO free for 2 years. This required a contract agreement to get this price lock and HBO free for 2 years. I reviewed your contract and it does show that it was accepted the same day. These early termination fees would be valid since this contract was accepted and the contract states full termination of an account for any reason while under contract results in early termination fees.
Apologies if your service was disconnected early. Looks like the agent you returned your box to processed that disconnection request. Agent may have had a misunderstanding of what needed to be done.