Community Forum

Channels taken away when I moved.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Channels taken away when I moved.

Over half the channels I had before I.moved last Monday were not accessible when I got toy new apartment. I am paying the same amount with the same plan with, now, half the channels. This is unfair and I am livid.
Expert

Re: Channels taken away when I moved.

Did you move far enough to be in another service area? Availible channels vary by location of the service area.

 

Did you check your service in the new location, to make sure you are billed for the same level as before? Make sure a "special rate" was not removed because of the move.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: Channels taken away when I moved.

@Twhtwhtwh7 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Channels taken away when I moved.

Hi @Twhtwhtwh7

 

I'd like to review your account to see if I'm able to get this fixed for you. Could you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!