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Changing service

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Changing service

I am wanting to change my service to internet only. However each time I try it online it says I have to call in. I have called in 3 times and seems to get a run around to different departments. 

I just want to go to internet only. Also I if I do switch can I keep my same modem (leased from xfinity) and avoid losing service interruption?


Official Employee

Re: Changing service

Hi Shaw2727,


No need to call in. I can help review your account for internet only offers that are available in your area. To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the account number associated with your services. I can give you a definite answer about your modem after I'm able to review your account. 


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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