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Changing service online

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Changing service online

I would like to change my service but every time I try to do this online I get this message,

"We're sorry, it looks like you'll need some help completing your order. Please call us at 1-877-680-7173 and we can help."


Why do I need to call customer service to review what  services are currently available and to make changes to my current service? This should easily be accomplished online.


The last thing I want to do is call the Xfinity customer service line......which in my experience has never been helpful. 


Any ideas before I go down that route?

Bronze Problem Solver

Re: Changing service online