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Changing my Plan

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Changing my Plan

I just went to a local Comcast center to change my plan to save some money and I was told by the sales person that they were not allowed to change me to a lower priced plan that had the same features. I am on Extended Basic and wanted to change to Digital Economy which would have saved me some money but the sales person said that she was not able to do it. I only wanted the published pirces (and not an introductory plan). I find this outrageous. This is exactly why Comcast will continue to lose subscribers. 

Silver Problem Solver

Re: Changing my Plan

The only way to reduce your service is to call 1-800-COMCAST.

Frequent Visitor

Re: Changing my Plan

I'm trying to completely STOP my cable service and they say that they can't do it because of outstanding amount due.  Wait a sec....you are going to penalize by overbilling and not stop service when a customer asks to stop the service to avoid continuing to overbill and apply late fees?

 

Update:  I was told this evening that credits to my account are coming on next bill and they are stopping my cable service so we'll see what happens.

Official Employee

Re: Changing my Plan

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Changing my Plan

Hello DanoMac, you can cancel anytime, if you owe on your account you will be billed. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!